Customer Support

Customer Dispute Resolution

If you have any issue with your order, including shipping delays, damaged items, missing packages, incorrect items, returns, exchanges, or refund requests, please contact our support team at service@velmirexora.com.

Our team normally responds within 24–48 business hours. We will review each case and provide a suitable solution, including replacement, refund, reshipment, or order status assistance when applicable.

Please include your order number, email address, and photos if the item arrived damaged or incorrect.